'I couldn't care less about what you have to say': Restaurant owner refuses to accept customers' complaints about service, leading to the restaurant shutting down

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Bar Mor Hazut • Senior Editor
Apr 12, 2024 9:00 AM EDT

Any business owner who wants to be respected should learn how to accept criticism. If they are unable to listen to what their customers have to say, they will probably not get far. It is unbelievable that many people tend to completely forget that a business is a two-way street and that the business needs the customer just as much as the customer needs the business.

The restaurant owner that is shown in this Reddit post was completely out of line when handling customers. It seems that the owner decided to change his vegan restaurant to a non-vegan one, without so much as a sign on the door. When customers started to notice, they tried talking this out with the owner but were met with extremely unpleasant responses. The frustrated customers turned to the restaurant page to leave a disappointed review, only to have the owner clap back at them in the comments, which were later uploaded to this Reddit post. Unsurprisingly, the restaurant was closed shortly after.

Scroll down for the full tale. After that, click here for a story of a nanny who got sick from the kids but was refused a day off.

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  • 01
    PERMANENT CLOSURE
    via Canva
  • 02
    Vegan/vegetarian restaurant closes permanently after changing their menu to non vegan, goes on tirades at customers complaining & blaming one sole woman for it all
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  • 03
    H Closed Thanks Deborah! You Won! 67.1K Reserved Re 365 1,753
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  • 04
    Restaurant 4.3 (1.7K) CA$20-30 Restaurant 1,705+ Overview Reviews Menu Photos By 0 Permanently closed Bright, modern cafe serving elevated, locally sourced vegetarian & vegan dishes, plus cocktails.
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  • 05
    Deborah Local Guide 32 reviews 4 photos a month ago I'm sharing this here because I will never dine in your restaurant based on how you treated a customer all for them offering constructive criticism? The person had suggested some thing that you obviously found offensive, though I did not. I ... More 81 : Restaurant (Owner) a month ago We can barely imagine your malicious motivations let alone someone researching how you were offended on behalf of someone else. Debby you are not welcome here. Yo
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    Restaurant (Owner) a month ago We can barely imagine your malicious motivations let alone someone researching how you were offended on behalf of someone else. Debby you are not welcome here. You are a terrible person. Everyone knows this. I read it online. Has to be true. As for your reference, when people say they are not happy with our choices and that they are not coming back, they are not our customers. We owe them nothing but our empathy. We owe you even less. Beat it. Deborah, Deborah, Deb
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  • 07
    K 193 reviews 9 photos a month ago The hypocrisy of the owners is actually insane to me. H made their money for years preying on the "compassion" of vegans and vegetarians and then lash out at these same people when they sell out the values that built their client base and get feedback about it. We're not the ones who changed.... More 凸 36 Restaurant (Owner) a month ago Did you report my previous response? I need to know if k or a cowardly fickle you are just a fickle p advise k. Please Ps Is th
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  • 08
    Dine in 4 reviews a month ago I'm sad that this is no longer a vegetarian restaurant but what's worse is how the owners are reacting to the feedback from the community. Really horrific stuff they are replying to reviewers with. Will not go back and support their business and behaviour. ... More 126 Restaurant (Owner) a month ago Yeah. It's just awful that we call out de s for being s. We love our customers. We protect the integrity of our pack! Go wolf Pack! P.s. I'm sad your parents chose to sp
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  • 09
    L 4 reviews a month ago Terrible service and atmosphere. Rude to customers. Just look at the way they respond to reviews. The owners are honestly digging their own grove.... More 凸 24 : Restaurant (Owner) 4 weeks ago Lex, you are a de. "Terrible service and atmosphere. Just look at the way they respond to reviews." Separate things super d ! Our service and atmosphere are on point soy boy, we know you are just g to the crowd. Mind your own irrelevance rather than attacking small business to try a
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  • 10
    J 1 review a month ago Abysmal treatment of former regular customers since changing their menu over. Used to love this spot - but after seeing how little they value their customers, and complete absence of professionalism when addressing guest concerns I can no longer support H More 1. Disappointing.... 126 : Restaurant (Owner) 4 weeks ago Jaime you are not . Do you like trains? I wanna take you to the train station. We all respect your high standards for professionalism on restaurant reviews, s
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    Local Guide - 46 reviews a month ago Dine in | Other | CA$30-40 I'm reluctant to write this review because I can clearly see how nasty the company responses are towards other reviewers. I know what it's like trying to keep a business alive in this climate. Restaurants are closing their doors faster than ... More 凸 46 Restaurant (Owner) a month ago We think nasty is a bit of a stretch. When people behave classy and cool they can expect classy and cool in return, when people are rude they don't ge
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  • 12
    Grant 12 reviews 2 photos a month ago Other CA$1-10 I have no issue to H changing their menu & serving meat if they want to, just change the outside sign on the establishment to reflect it is not a vegetarian restaurant. ... More 25 Restaurant (Owner) a month ago Grant, Grant, grant, rhymes with ant.
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  • 13
    e 2 reviews a month ago yall made no apologies to the vegans/vegetarians who have kept your place going for so long, threw your ethics out the window, and are proudly burning more bridges with your catty little clapbacks! way to drive your restaurant into the ... More 凸 26 : Restaurant (Owner) a month ago Silly bunny, we love all our fantastic vegan and vegetarian guests! Just the fantastic ones. The self appointed virtue signaling pontificators can it. Don't presume our ethics, they are just di
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  • 14
    Ariana 11 reviews 7 photos a week ago NEW hi my name is deborah. i have frequented h many times over the years. I am very disappointed by the owners calling their customers ? just a weird and wildly inappropriate thing to say. maybe this is all some sort of rebrand to... More 56 : Restaurant (Owner) 5 days ago Oh Deborah of all the weird and wildly appropriate things we've said, this is what you chose to chime in on? I fear for the edge of your seat, I suspect you put the grande in Ariana
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  • 15
    alex k 3 reviews a 3 weeks ago NEW I honestly used to love this place so much.. but it is not nearly as good as it used to be. I ordered the Kale Caesar and it was terrible. The lettuce was so sad and the dressing was so bland. I hope they improve and go back to the way it used to be :( 16 : Restaurant (Owner) 3 weeks ago Alex with three names, our Kale Caesar is fantastic. The three names give you away. Deborah Deborah Deborah
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  • 16
    M 2 reviews a month ago Dine in Brunch | CA$50-60 I used to love this place, but the last time I went to this restaurant I had the worst meal I have ever had in my life. Now that I have seen the way ownership treating their customers, I look forward to the day it closes for good, and hopefully sooner than later ... More 凸 23 Restaurant (Owner) a month ago Wow! The "worst meal you ever had I. Your life" Oh boy! No one would believe you're just a spiteful you got At least
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  • 17
    AHO Gem_Snack 19 hr. ago • “Grant grant grant, rhymes with ant" is the burn of the century. This person is unhinged lol
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  • 18
    T1DOtaku 20 hr. ago It's so infuriating seeing that the last guy was giving genuine criticism (change your signage to reflect your new menu) and still got made fun of. It's like this place WANTED to shut down
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  • 19
    LadyBug_0570 - 20 hr. ago Most restaurant owners with sense read customer complaints and try to improve. Especially when what they're criticizing is the change you made to the menu. These are the people keeping your business afloat.
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  • 20
    This person responding reminds me of owners of Amy's Baking Company from Kitchen Nightmares. The one with the wannabe gangster and his insane wife who thought she was a cat? Even Gordon couldn't deal with them.
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  • 21
    Time_Yogurtcloset164 19 hr. ago They could have rebranded as an upscale restaurant with "vegan options" instead of a vegan restaurant. Marketing yourself as a vegan restaurant when you have meat dishes is false advertising and I can see
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  • 22
    why people would be frustrated, especially if there was no warning about the changes. Sounds like the owner is the type of person who never thinks they're wrong.
    via u/Time_Yogurtcloset164

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complaining customer service owner business owner customers reddit story restaurant closed entitled Reddit business funny weird entitled people
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